Questions, answered

Therapy is a collaborative process between you and your therapist, offering a safe and non-judgemental space to share. Sessions help identify the patterns keeping you stuck and work toward fulfilling future goals.

We provide in-person and online therapy services to children, teens, adolescents, individual adults and couples, plus educational and nutritional support.

Yes. Therapy can help improve relationships, overcome insecurities and fears, cope with stress and develop communication skills — beneficial both during challenging moments and for ongoing self-improvement.

Lyra Singapore uses a multidimensional team of customer service staff and expert therapists to ensure your needs, preferences and goals are met.

A therapeutic alliance between client and therapist is core to a successful outcome. Strong alliances help clients become more productive and better equipped for life's challenges.

Absolutely. Discuss any concerns with your therapist or our customer service team, and our staff will work with you to find a therapist who may feel better suited to you.

Your therapist can recommend psychiatrists from among the panel we work closely with, and will collaborate with them to support you.

No specific preparation is required, but please arrive 20 minutes early if your forms aren't completed digitally. Bring your contact information and consent forms, and check in at Unit #09-12.

During your first 50–60 minute session you'll meet the therapist matched with you. They focus on getting to know you, defining the goals of therapy and building the relationship. You'll determine meeting frequency together and can evaluate the fit.

Your goals are your road map to treatment. You can adjust them over time, and our team is always available to hear your feedback and support you.

A typical recommendation from most of our therapists is weekly sessions, at least initially. Frequency varies by case and person.

Our customer service staff will ask you to fill out a confidential online survey after the first session. You can request more surveys anytime or write directly to the Clinical Lead. Feedback stays confidential unless you authorise disclosure.

We endeavour to ensure that you are seen by a therapist within 24–48 hours.

Yes. Appointments run from 8:30am to 8pm Monday to Friday, and 8:30am to 7pm on Saturdays. Some therapists also work on public holidays.

Contact us by phone, email or WhatsApp. Customer service will have a preliminary chat to understand your challenges, then match you with a therapist and book you in within 24–48 hours.

Once you've met your therapist, you can schedule subsequent sessions that work best for you — therapists can hold regular slots weeks in advance.

Email your therapist or contact customer service. We require a minimum of 48 hours' notice, or you may be charged unless there are extenuating circumstances.

All of our therapists offer online therapy and it works for the vast majority of clients — including for depression, anxiety, stress, work challenges, parenting, relationships and separation. Face-to-face may suit specific psychiatric issues or very young children better.

It's largely a matter of personal preference. Our therapists ensure the therapeutic work is aligned with your needs, whether sessions are online or in person.

Our platform is based on a hybrid model. Therapists are credentialed and experienced; local administrative support handles bookings, payments and queries; and therapists work closely with the local team for referrals or transitions to face-to-face care.

The same as face-to-face booking, except intake and consent forms are sent for completion before the appointment.

We predominantly use Google Meet and Skype, and accommodate platform preferences where possible.

Find a private, quiet and comfortable space, ensure a stable and fast internet connection, arrive five minutes early, enable your camera and microphone, and check your device's battery.

Yes. All therapists are part of one team, so you can request a change anytime. If your therapist feels you'd benefit from meeting in person or need a referral, they'll work with the team to ensure a smooth transition.

Our fee for an individual 50–60 minute session ranges from $250 to $300 (inclusive of 9% GST), depending on the therapist. Reduced fees are available for unemployed or very-low-income clients.

Cash, cheque, NETS, credit cards (VISA/Mastercard), online transfer or PayNow. Bank details: DBS Bank account 008-904103-7, Swift DBSSSGSG, UEN 201609686G.

Lyra Singapore is registered with many major health insurers. Check with our customer service team about your specific plan's coverage.

You can cancel up to 48 hours before your scheduled session without a fee. If you cancel within 48 hours, the full fee applies unless there are extenuating circumstances.

15 Scotts Road, Singapore 228218 — near The American Club, The Tanglin Club and Orchard MRT. Our offices are on level 9: units #09-04, #09-10 and #09-12. New clients check in at #09-12.

Modern facilities with numerous client spaces and a comfortable waiting area with Wi-Fi, phone charging and complimentary tea and coffee. Our lending library holds more than 500 books on parenting, addiction, depression, anxiety, self-esteem, anger management and relationships.

Paid parking is available at Shaw Centre, Royal Plaza on Scotts, or Far East Centre (opposite side of Scotts Road).

We take the security and confidentiality of your personal information very seriously. Please refer to our privacy policy for full details.